Buying & Care Guides

Buying a new suite or sofa is a big decision, and you will find a big choice of leather and fabric upholstery at our stores. Our specialist sales consultants will be happy to use their extensive product knowledge to help you make the right decision.
A sofa is a room’s main focal point and a tired sofa can date any room, so choose furniture that will complement the space. The shape or design can also impact on the look of your room – contemporary or traditional suites can alter the feel and versatility of the whole property. We have broken down some different ideas below:

Size

We offer many different sizes within our ranges. We have the most common 3-seaters, 2-seaters and armchairs. These are usually what people tend to look for with a new suite. With this in mind, we also sell corner groups that you can make as small or large as you need. These come in separate pieces that you can put together how you like. We also sell fireside chairs for those who love a chair but do not have space for an armchair.

Recliners

Recliners are also a great feature. Most of our suites can be supplied with a manual or power recliner. These are perfect for those with no space for a footstool, as they do not need much room behind them.

Footstools

Footstools are a great addition to your room if you have space for them. They can provide extra comfort when you are relaxing, or just provide an additional seat. Some also come with a storage option, so you can hide away magazines or throws when they are not needed.

Materials

Choosing a material can be hard and there are many things to consider. We have explained different types below, which will hopefully help you decide not only what will work best for you practically, but will also look the part in your room.

Leather

Leather is a natural material, and like man made fabric sofas, can vary in design and appearance. Leather can contain scars, blemishes and colour variations, which make it unique. Today’s methods of processing have lowered the cost of leather over recent years, meaning leather sofas are becoming ever popular and a superb alternative to the traditional fabric sofa.
Here is a brief overview of some of the different leathers and their characteristics that are on sale today:

Corrected grain

Corrected grain is the most common used in today’s leather upholstery. The hide is buffed to reduce or remove any natural imperfections and colour is applied to the surface. This is the most durable leather, being easy to care for, making it an ideal purchase for people with young families.

Semi-analine leather

Semi-analine leather has been dyed through, often with more than one colour, enhancing the natural shade variations. The leather is a lot softer than corrected grain, giving a very luxurious feel.

Analine leather

Analine leather has minimal or no coating applied, leaving the surface in a more natural condition. It is very soft to touch and can be the most expensive, as it typifies the natural uniqueness that leather can offer.

Fabric

Fabric suites can come in a massive variation of colours, designs and shapes, including fabric and leather combination, fixed or loose covered sofas. Please note: all chenille and velvet type fabrics are constructed with a chenille yarn to create a random effect and soft surface texture. Chenilles, like velvets, have a raised surface texture, and these natural characteristics may, over time, experience some flattening and shading variances. Whilst every effort is made to ensure consistency of fabric and colour, variations may occur. Again, here is a brief insight to assist your buying decision:

Fabric & leather combinations

Fabric and leather combinations are a stylish mix, usually encompassed with a leather-upholstered frame and enhanced with fabric seat and back cushions.

Fixed cover sofas

Fixed cover sofas have the fabric pulled tight over the frame with tailored arms. The fabric cannot be removed from the frame and they come with fixed or loose seat and rear cushions. The fabric can vary hugely from chenilles, suedes and many woven designs.

Loose cover sofas

Loose cover sofas have removable covers to make cleaning easier. Fabrics are usually man made, and in some cases can be machine-washed. Often casual in style, they are often classed as “shabby chic”, and are great for families with young children.

We understand that many of you like to entertain family and friends, and understand that a dining set needs to work practically, but also look stylish and be a focal point. When looking to purchase a new dining table and chairs, there are many things to consider. Space is a big part of this process. We can provide a number of different styles and chairs to match. We have listed the many options for tables and dining chairs below:

Extending table

An extendable table is a great purchase for those who don’t have much space, but occasionally like to entertain family or friends. Start as small as a 4-seater table and go up to as much as a 10-seater table with some of our choices.

Non-extending table

We also offer ranges that don’t extend, so you can either have a small or large table all year round. Whether you want something round, rectangular or square, there is something for everyone. If your dining table is going to go in your kitchen, it might be easier to choose one that is small enough to allow room to easily move around it.

Dining chairs

You need to have stylish and practical, yet comfortable dining chairs. We have a variety of styles and finishes to choose from. Upholstered chairs are great for additional comfort and can be in a fabric or leather of your choice. Slatted back chairs are wooden, but can sometimes come with a wooden or fabric seat, so you can add comfort where needed. Some manufacturers also do carvers, like an armchair.

Materials

The material you choose for your dining set makes all the difference. Here are some that you can choose from depending on what you require:

Wood

Every piece of wooden furniture is unique, with different characteristics in colour, grain and durability. Wood can mark and stain, so consider this if you’ve got pets or young children. Our sales team can help you decide if this will be right for you.

Veneer

Wood veneers are a practical choice for modern family dining, as they are so easy to clean and care for. Veneers are a thin layer of wood applied to another material to give it the appearance of wood, cut to enhance the richness of the grain.

Glass

Glass is becoming popular for dining sets as it gives a contemporary look while creating a feeling of light and space in a smaller room.

If your bed is more than 10 years old, it probably isn’t giving you the comfort you need for a good, healthy night’s sleep. It’s worth remembering that during the average 10-year lifespan of a bed, you will spend about 29,000 hours in it. Buying a new mattress is one of the most personal and important decisions you will make, so it’s worth investing wisely.

To aid you in your choice, we have compiled some simple steps on how to choose the right mattress:

• If you’re buying a bed for two, then try to make sure you bring your partner with you. It’s important you are both happy with the mattress.
• Ensure you remove your coat or jacket and do not be afraid to lie on the bed for up to 10 minutes, move around, and try to relax in your normal sleeping position. Don’t just prod the mattress with your fingers or sit on it to get a feel – your weight is evenly distributed when lying down.
• Remember, your new mattress should not be too hard or too soft, but supportive with your spine parallel to the mattress. Lie on your back and slip your hand between the base of your spine and the mattress. If this is too difficult, the mattress may be too soft. If it moves too easily then the mattress may be too hard.
• Ensure you have checked your measurements and the bed will fit into the room intended. Also think about your comfort; a 4′ 6″ double mattress only offers 2′ 3″ per person.
• A good quality mattress will last you over 10 years, so it is worth investing a little extra now for those added years of comfort.

Mattress fillings explained

While all the above is important in choosing your ideal mattress, you will also need to consider the filling. There are loads of varieties that offer a different level of support and comfort. We have explained these below:

Open coil

This is the oldest and most basic spring system. It is made from large metal springs and fully upholstered for comfort. It will provide you with a firmer feel and is the spring most commonly used within affordable mattresses.

Pocket spring

Pocket springs are the most traditional type of mattress support. Each spring is placed into a pocket of fabric to create a honeycomb look. Springs can have different tensions – firm, medium or soft. As these are all individually pocketed and sewn together, this provides you with individual support, therefore no-roll together. These mattresses are high quality and the higher amount of springs improves the extra support and comfort.

Memory foam

These mattresses totally support your body weight by moulding around your individual body shape by using your body heat. The material is elastic like and returns to the original form when you get up every morning. The mattresses are believed to aid relief from back pain as they support every inch of your body. Some mattresses can combine memory foam with pocket springs.

Natural fillings

These fillings are not man made like memory foam. Most manufacturers use these for quality comfort. Commonly used natural fillings are wool, silk, horsehair and cashmere, but there are many more. As these are natural, they make the mattress much more breathable, but they do require a lot more care so the fillings evenly distribute.

Mattress sizes

We understand that there are so many ways to describe a mattress size. Here is a breakdown of what they all mean:

Small Single
75 x 190cm / 750 x 1900mm / 29.5 x 74.8in / 2’3″ x 6’3″ft

Single
90 x 190cm / 900 x 1900mm / 35.4 x 74.8in / 3’0″ x 6’3″ft

Small Double
120 x 190cm / 1200 x 1900mm / 47.2 x 74.8in / 4’0″ x 6’3″ft

Double
135 x 190cm / 1350 x 1900mm / 53.1 x 74.8in / 4’6″ x 6’3″ft

King
150 x 200cm / 1500 x 2000mm / 59.0 x 78.0in / 5’0″ x 6’6″ft

Super King
180 x 200cm / 1800 x 2000mm / 70.8 x 78.0in / 6’0″ x 6’6″ft

The above are the most common sizes in the UK. There are more sizes available – please call the store if you require a different size and we can see what we can do.

The right base for me

If your bed is more than 10 years old, it probably isn’t giving you the comfort you need for a good, healthy night’s sleep. It’s worth remembering that during the average ten-year lifespan of a bed, you will spend about 29,000 hours in it. Buying a new bed is one of the most personal and important decisions you will make so it’s worth investing wisely.

• Some choose to use the base they have and replace the mattress only. Please ensure your base is in good condition, for example, a sprung base is made for your mattress so placing a new mattress onto an old sprung base can cause damage to your new mattress.
• If you’re buying a bed for two, then try to make sure you bring your partner with you. It’s important you are both happy with the bed.
• Ensure you have checked your measurements and the bed will fit into the room intended. Also think about your comfort, a 4’ 6” bed only offers 2’ 3” per person.
• Also think about storage – 4 drawers, 2 drawers or continental drawers.
• A good quality bed will last you over 10 years, so it is worth investing a little extra now for those added years of comfort.
• We do hold many beds in stock, but can also command quick supplier lead times for many other beds made to order.

Different base types

There are many different bases to choose from. We have something to suit any room and any style. Please read below to find the perfect partner to your mattress:

Divan base

These are probably the most common bed – a mattress on an upholstered base. Bases can be Platform Top, which means they have a solid top without springs making the mattress feel firmer. Sprung Edge bases have fully sprung tops, creating a softer feel to the mattress. These are the most common, however there are other options available. They can also provide storage, making it the ideal option for those with limited space. Choose from 4 drawers, 2 drawers, continental drawers or ottoman.

Bedsteads

These can come in many different styles and are made from metal, wood, fabric or leather. Any mattress can be used to complete the bed, but some mattresses are specifically designed for a bedstead. Bedsteads commonly come with slatted bases, which can be either sprung or solid. The sprung slats will give a softer feel to the bed where the solid slats will feel firmer. Bedsteads come in flat pack, easy for tight stairs access during home delivery.

Other bed types

Sofa beds

Sofa beds contain a simple mechanism enabling them to be folded out into a bed. They come in single seats, 2 seaters and 3 seaters. Depending what size you need depends on what size you choose. They usually come with the mattress and are ideal for those who have extra guests every now and again.

Storabeds

Looking similar to a normal single bed, the storabed has another single bed concealed underneath which can easily be pulled out and raised to the same height as the main bed, enabling use as a twin beds or a super king bed. It is the ultimate space saver for those spare rooms, ideal for children’s rooms or when friends stay.

Size

Most divan bases are either the same size as your mattress or they have some tolerance. However, bedsteads can vary depending on style. Some have overhang on the headboard and footboard, so would not be suitable for a tight space. Some bedsteads have foot ends, so depending on if you need this or not, it is worth considering.

Headboards

Bedsteads have headboards already built in. Divan bases do not come with headboards. These are a great finishing touch to your bed. Either choose it in the same fabric or contrast for a feature piece. Any headboard will fit any bed (as long as it is the same size). There are many options for headboards – strutted, full height or wider than the bed. There is something for everyone.

Your furniture needs to have your choice of style and practicality. With our extensive ranges, there will be something that suits what you require, whether that would be storage or not. We can supply furniture for every room from coffee tables, sideboards and wardrobes. Below, we have listed some of the storage solutions you will find with us:

Drawers

If you need or want a place to hide or store things away, we can provide furniture with drawers in, from bedroom chests through to your TV unit or coffee table.

Cupboards

Much of our furniture also provides storage behind a door. A wardrobe is perfect for storing away long coats or dresses. Get one with a drawer in the bottom to tidily hide away your shoes, or even display your crockery within a display cabinet in your dining room or kitchen.

Open unit/shelving unit

We also sell open shelving units where you can display your much loved crockery or home accessories. With many sizes to choose from, including corner units, there will something suitable for your space.

Materials

The material you choose for your dining set makes all the difference. Here are some that you can choose from depending on what you require:

Wood

Every piece of wooden furniture is unique, with different characteristics in colour, grain and durability. Wood can mark and stain, so consider this if you’ve got pets or young children. Our sales team can help you decide if this will be right for you.

Veneer

Wood veneers are a practical choice for modern family dining, as they are so easy to clean and care for. Veneers are a thin layer of wood applied to another material to give it the appearance of wood, cut to enhance the richness of the grain.

Glass

Glass is becoming popular for dining sets as it gives a contemporary look while creating a feeling of light and space in a smaller room.

Choosing new furniture for your home is a daunting process, but part of this process can be made easier by spending time on preparation at the start.
Whether the furniture will fit into your chosen room should be your first priority, but in the excitement of the purchase, this can be forgotten. When furnishing a room, be it a living room, dining room or bedroom, your chosen item of furniture should look in proportion, be comfortable to use and convenient to move around. Also start by considering the largest piece first – it’s all very well choosing that lovely large sofa, but you may find that you have no space for anything else.

Will it fit?

Before ordering your furniture, it is wise to check the access areas of your home and the route it will take to your chosen room. Measurements that need to be checked are the height, width and entry clearances of any hallways and accesses, not forgetting to take into account any banisters, turns and other obstacles that may be in the way. Also measure the surface area of the room that the furniture will be placed in. It is advisable to have the height, width and depth of the furniture you want, as this will enable you to sketch a rough plan. You may even want to go as far as making templates to the actual size of the furniture to see what it would look like.

How to measure?

All widths and diagonal depths need to be less than entryway dimensions. Items on this website include basic dimensions. If you need additional measurements then please let us know. When ordering a wall unit, you may also want to check the floor to ceiling height just to be sure. Haskins Furniture can accept no responsibility for furniture that is too large to get into your house. To avoid the cost of any potential problems, it is best to ensure you measure before you commit to ordering. If access through a particular route is too tight, it may be possible via another. It is not unknown for customers to have windows etc. taken out, although this will make the delivery more complex and an additional charge may have to be levied.

If all else fails

Finally, if it really won’t fit in, come and talk to us. We will do our best to help you find a solution.

On delivery

Make sure that the room is ready and access is clear for our delivery teams to manoeuvre your furniture into your home. If your new sofa or chair has a recliner mechanism, always leave enough room for it to work. It will not operate correctly and the furniture may appear to rock if your floor is not level. 

If the recliner mechanisms seem stiff, they will ease with use. Once the tight protective wrapping is removed from leather furniture, the cushions may appear flatter than expected and the leather creased. Use the palms of your hands to press gently on the leather surface and smooth the cushions and leather into their normal shape. Plump all cushions. Once air begins to circulate around the suite, the leather will relax and fall into its original shape.

After delivery

Always follow the manufacturer’s maintenance instructions and only use products they recommend. Plump and turn cushions daily to ensure even wear. Over time, some fillings, including fibre, will lose up to 20% of their original volume through normal wear and tear. Daily plumping will help make them last longer. Use the upholstery or drape attachment to vacuum your furniture weekly and reduce the abrasive effect of dust and crumbs. Brushing fabric covers can damage the pile and affect its feel and durability. Fixed cover fabric suites should be professionally cleaned at least once a year. 

Clean all covers of a loose cover suite at the same time to prevent colour variations. If you spill something, blot up the excess immediately. Do not use detergents or rub as you could cause permanent damage. If you have purchased a Staingard warranty, contact them right away and they will advise on what to do. Often it requires professional cleaning to rectify the matter. For Staingard policy holders, this will be arranged for you. If you have any doubts about how to care for your furniture and can’t find your instructions from the manufacturer, please phone your local store for help. 

We don’t recommend sitting on the arms or cushion edges of your new suite as this can cause damage to the frames or cause cushions to lose shape. Be mindful of what clothing you are using or where you are leaving printed magazines or newspapers. 

Jeans etc can cause dye transfer. Cushion covers are put on when the foam is compressed in a machine meaning should you remove these you may not get them on properly again. The fabric is likely to shrink with use too. 

Fabric care

Carefully vacuum clean your upholstery at least once a week. Pay particular attention to arm fronts and creased sections. Removing dust will protect your sofa from fading. For any stains you have found, please refer to the manufacturers guide or contact the store. If you have purchased our Staingard warranty, please contact them and they should sort the stain for you. As there are so many fabrics available, we cannot specifically advise you on how to clean yours, therefore we request you either call us in store or the manufacturer. Please don’t wash any covers on your sofa in your washing machine. 

Most fabrics are not made for this and you can ruin them. Keep your fabric away from direct sunlight (if possible), pets etc. This can cause discolouration unevenly over the sofa, in the same way if you don’t change the seats around, you will find you will have a patch of discolouration where you sit. We’d recommend you turning your seat cushions over and swapping left, right and middles around where applicable. Some sofas have fixed cushions, so the alternative is to change your favourite seat. Please note: all chenille and velvet type fabrics are constructed with a chenille yarn to create a random effect and soft surface texture. Chenilles, like velvets, have a raised surface texture, and these natural characteristics may, over time, experience some flattening and shading variances.

Leather care

Leather furniture should not be placed in direct sunlight as this can cause fading. Equally, do not place leather next to a direct heat source or air conditioning unit; these can cause the leather to dry out. Hoover regularly but very carefully so you don’t scratch the leather. Alternatively, use a damp cloth, but no chemicals! Always wipe the leather dry. Leather creams can be used to protect your leather once or twice a year, but always check their compatibility with your type of leather. We have many varieties in store and we can advise what one is best for your suite.

If you have a specific question regarding the care of your suite, please don’t hesitate to get in touch. This guide is not specific to your suite, the manufacturers leaflet on delivery will be individual for you. 

You can clean any upholstery in this way – including your divan base, headboards, dining chairs.

On delivery

Make sure that the room is ready and access is clear for our delivery teams to manoeuvre your furniture into your home. Please try to make sure that you get the furniture located where you want it. Should you want to move anything, get help so as to ensure that you do not injure yourself or damage your property. Make sure you are completely satisfied before the delivery team leaves your premises. One consideration to make is that of protecting your floors. For example, if you have wooden floors, it will be worthwhile using protective felt on the feet of your furniture to help prevent scratching. Check that your furniture is correctly aligned. If it appears to be out of line, it could be due to your floor being uneven. It is also advisable to leave a gap of at least 1″ (2.5cm) behind freestanding furniture to allow air to circulate freely. Should the need arise to replace a light bulb, please ensure that you have disconnected the furniture from the mains. Also, on the grounds of safety, regularly check the stability of your furniture as bolts and other fixings may need to be tightened from time to time.

After delivery

Always follow the manufacturer’s cleaning instructions and only use products they recommend. When cleaning your new furniture, it is best to use a soft lint-free cloth to remove any dust, to remove finger marks, use a clean, slightly damp cloth – never use detergents as this is not recommended. We would also recommend against the use of silicon based & spray polishes, as these tend to leave a residue that affects the appearance of your furniture.

Lacquered

A daily dust off and the occasional wipe over with a clean, damp cloth followed by a dry duster should keep it looking just right.

Waxed

Cleaning with good quality natural beeswax polishing along the grain and buffing with a clean duster should help retain the original beauty of your furniture. Ideally, this should be done about every 3 months.

Oiled

Oiled furniture needs to be ‘fed’. This would be done with a linseed oil about every 3 – 4 months. Remember not to use these cloths for anything else and dispose of them safely.

Making it last

Do not have your furniture too close to direct heat or air conditioning, as this can cause joints to dry. Wooden products are affected by exposure to light sources, both natural and electric. Because of this, we would recommend that you rotate/move any ornaments to avoid patches where the objects have been standing. The same will apply to the leaves of your dining table, so whenever possible, leave the table fully extended, or expose the leaves to light so as to ensure there is no vast colour difference. There are some obvious ways in which you can help your furniture to last:

• Try not to stand or rock backwards on your dining chairs.
• Protect the surface of your furniture by using insulated mats. Remember, your furniture is not water, chemical or heat resistant.
• Never overload shelves, either wooded or glass.
• Make sure that they are fitted according to the manufacturer’s instructions.
• Sharp objects will score and scratch the surface of your furniture, as can crockery if dragged across the top.

By taking a little extra care and looking after your new bed in your waking hours, you can rest assured that it will support and take care of you while you sleep.
Here are a few tips of how to enjoy your new bed to the full:

On delivery

Remember, placing a new mattress on an old base can be a false economy. For example, a platform or hard top divan base will make a soft mattress feel hard. Once your new bed is in place and the packaging removed, let it air for a short while before putting on your mattress protector and bed linen. Read all of the manufacturer’s care guides and the labels attached, as most give guidance on the materials and support systems in your bed. If your new mattress releases an odour, don’t be alarmed, it is just airing and this will settle after a few days. It may feel a little strange sleeping on your new bed at first, but don’t worry – it just takes time for your body to adjust to a new level of support and comfort. You’ll soon be enjoying a more relaxed sleep.

After delivery

We recommend looking after your new bed for years to come. If you take care of your bed, it will take care of you. Please follow these tips to ensure you have the best night’s sleep every night.

Taking care of your mattress

We highly recommend the use of a mattress protector, which you can purchase in store. Try to find one that is natural rather than plastic, as these are not breathable and can cause damage to your new mattress. Protectors will protect your mattress from stains, but also stop nasty bed bugs. If you fail to use one, sometimes your guarantee can be affected. Some mattress protector manufacturers even offer you a guarantee if you buy one!

Turn down your bedding each morning to allow the mattress to air. When changing your bedding, brush your mattress with a soft brush – don’t vacuum it. Don’t saturate the fabric with liquid and never use detergent or a hard brush, as they can damage the material and stitching. Allow the mattress to air gently, away from direct heat.

Avoid sitting on the edge of the bed for long periods as this can damage the springing/support systems. Avoid standing or jumping on your mattress. It will break down the internal construction and can cause the mattress to collapse.

Unless it states otherwise, turn your mattress every week for at least the first 6 months. After that, turn it at least every four weeks. If you do not turn your mattress periodically then it can result in dipping where the fillings are not settling evenly. This can also void your guarantee, as it is not a manufacturing fault. All mattresses have different turning requirements, so check your care guide from the manufacturer. Here are some you may come across:

No-turn mattress: These do still require turning frequently. These mattresses have only one side with fillings so does not require flipping, only rotating, from head to toe.

Turn-able mattress: These mattresses are designed to be rotated and flipped over. We recommend rotating on week one, flipping on week two, and then repeat this until the initial period is over.

Dual tension mattress: Mattresses with different tensions on each side (but one whole mattress) should only be flipped from head to toe. This keeps your correct sleeping side.

Winter/summer side mattress: Some mattresses have warmer fillings on one side and cooler on the other. These mattresses still need to be turned every week initially, and after that, only flipped twice a year (we usually say when the clocks change). But please still rotate regularly.

Zip & Link mattress: Un-zip the mattresses and then rotate or flip and then zip them back together.

Turning any mattress is a 2-person job; please do not attempt to do it yourself. Keep it flat or on one side and use the handles to carry the load evenly. Please do not bend or attempt to roll your mattress, as you will only cause damage.

Caring for your base

Check all bolts, screws, legs and castors regularly to make sure they haven’t loosened. When buying a bedstead with a mattress, use a mattress pad over the wooden bedstead slats. This will reduce wear on the mattress cover and impede the transfer of tiny splinters. A mattress pad is a natural product that allows the mattress fillings to air or ‘breathe’. Only use storage drawers in divan beds to carry lightweight items such as pillows, duvets, and linen. Heavier items like books or toys could cause them to collapse, or distort the drawers and pull them off their runners. You can check weight limits in your care guide from the manufacturer, or please call us and we can advise you.

If you wish to clean your fabric base or headboard, please take a look at our ‘Upholstery care guide’, and this will talk you through cleaning these materials.
If you wish to clean a wooden or metal bedstead, please take a look at our ‘Furniture care guide’ and this will talk you through cleaning these materials.

Bed Care PDF

Having invested in your new furniture, it is only natural that you will want to keep it looking like new for as long as possible. This is why Haskins Furniture, in association with Staingard, offers all customers their Five Year Care Plan.

Whether you buy a fabulous fabric sofa or a luxurious leather chair, you can rest assured that by purchasing this Care Plan, you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost.

Total peace of mind

How does the care plan work?

When in store, our sales team can advise you in more detail about the care plan and how much it will cost. It is a one off payment, which covers you for the five years. Simply follow the instruction provided at the time you purchase your furniture. If an accident threatens to spoil the appearance of your furniture, all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.

What am I covered for?

Below, you will see a more detailed list of the things you are covered for and what you are not covered for. Essentially, this care plan provides covers for a comprehensive range of household accidents that result in damage or staining to your furniture.
Following the delivery of your furniture, you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for lack of care of furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.

How do I make a claim?

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within seven days of the incident occurring.
A technician will be sent your home at a mutually convenient time and we’ll take care of the problem. If we are unable to effect a satisfactory repair or stain removal we will replace the damaged item and no cost to you.

How do I purchase the care plan?

Your sales team member will discuss details of how to care for your furniture whilst you are choosing your item of furniture. This will include all you need to know about the Staingard care plan. Having made your choice of whether or not to purchase this, simply ask your sales person to add the care plan your order and that’s it!

Haskins Furniture’s ultimate five-year care plan is supported by a range of care products designed to ensure that you are able to maintain your furniture in the best possible way. These care products are specifically formulated and produced by Staingard and are easy to use and effective.

Benefits of furniture protection

• Five years’ peace of mind
• Original value replacements
• National network of professional technicians
• No excess charges
• One call for advice and service

Summary of cover provided

Stains

• ✓ Acids
• ✓ Cosmetics
• ✓ Shoe polish
• ✓ Ink
• ✓ Bleaches
• ✓ Caustics
• ✓ Corrosives
• ✓ Paints
• ✓ Superglue
• ✓ Coffee
• ✓ Ketchup
• ✓ Cola
• ✓ Human & animal bodily fluids
• ✓ Dyes & dye transfer from newspaper print or clothing, including denim
• ✓ All food stuff & drinks

(Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time)

Accidental damage

• ✓ Rips
• ✓ Burns
• ✓ Scuffs
• ✓ Punctures
• ✓ Scratches
• ✓ Breakage, dents or chips
• ✓ Water, liquid or heat marks
• ✓ Pet damage (limited to three claims per period of insurance)

(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.)

• ✗ Commercial use
• ✗ Deliberate damage
• ✗ Abuse or neglect
• ✗ Removal of odours
• ✗ Wear and tear
• ✗ Natural characteristics of leather
• ✗ Fading of fabric and materials
• ✗ Accumulated multiple stains
• ✗ Anything that happens gradually including dye transfer

This is a summary only. Please refer to your certificate of cover for full terms and conditions.

About your care plan

Your care plan begins on the date of your furniture is delivered and subject to the terms and conditions will continue for five years. Your care plan has been arranged by Staingard Warranty Group (a trading name of Homeserve Furniture Repairs Ltd). For details of your insurer, please see the terms and conditions on your certificate of insurance that will be provided to you following delivery, a copy of which can be obtained from your sales person.

Homeserve Furniture Repairs Limited will administer your care plan, and is authorized and regulated by the Financial Conduct Authority (FCA number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk.