Delivery - FAQs

Haskins Furniture aims to deliver your furniture in our own vehicles where possible. If for any reason we are unable to cover your area, we will use an approved courier at no extra cost. We deliver to mainland England and Wales for free when you spend over £799. Any order under the total cost of £799 will require a charge of £49. Delivery to Scotland and Isle of Wight will incur a surcharge of £99 regardless of the total order value. Please see our Delivery Information page for more information.

To arrange delivery, please contact us. We can advise over the phone/email with a delivery date and get this booked for a date that is convenient for you. Here at Haskins Furniture, we provide you with the best possible experience from start to finish. This is why we offer you a premium delivery service, so that you can relax knowing that your furniture is in good hands.

We can offer you a choice of delivery dates at the time of booking. We cannot advise a time until the day before your delivery, at which point we can let you know whether your delivery will be in the morning or afternoon. If requested, our team can give you a call before delivery so you don’t have to wait around all day, just let us know how much notice you need.

If for any reason you are not ready for delivery, please let us know. In most cases, we are happy to store your furniture in our warehouse free of charge providing we have full payment. Obviously, we would advise not to order your goods until you will be ready for them, however, we understand things do happen out of your control and will help where possible. It will be at the discretion of the manager on duty to agree to holding your furniture if it will be for a long period of time.

You or someone else will need to be home to take delivery of your goods, no matter how big or small. We require a signature on delivery to ensure you are happy with your furniture and have inspected it. If you have a date booked but will not be there, please let us know and we can re-arrange delivery for you. If you are not at home when your delivery arrives, we will be in touch. Our drivers will wait as long as they can for you and try to get in touch to let you know they are waiting. If delivery cannot take place, we will put a card through your door for you to contact us.

We would ask you to be sure that your furniture would fit before you order. Please see our Buying Guides for more information or call one of our sales team. There are many ways to get furniture into your room of choice, for example, arranging to take a window out if it will not go through the door. We ask that you advise us of this beforehand so we can work with you to get your furniture into your home. If this has not been arranged, we will bring the furniture back to our warehouse until we hear any further instruction from you.