My Order - FAQs

Once you have made your order with us, either in-store or online, this is added to our system. Orders will be sent to the manufacturer within a few hours, so if you need to make an amendment to your order please Contact Us as soon as you can. If you would like to order but are unsure of whether it will fit in your home, then please advise us and we can put your order on hold. We will do everything we can to help you and ease your ordering process.

To find out where your order is, please contact us and we will advise you as best we can. We can call the manufacturer for an estimated date that we will receive your goods in our warehouse, although please note that this is only an estimate and we will call you once we have your goods. At the time of order, you will be told a lead-time, which is from point of ordering with the manufacturer to the point of us receiving your goods in our warehouse.

As soon as we receive notification from our manufacturers of a delay, we inform you immediately so you are aware. We believe in great customer service, so by keeping you informed we feel we are providing you with the best possible service. We will then endeavour to get your goods delivered to you as soon as we can to keep any inconvenience to a minimum.